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| Bid Classification: |
Services Related To Goods
|
|---|---|
| Bid Type: | NRFP |
| Bid Number: | NRFP25-03 |
| Bid Name: | Citizen Relationship Management (CRM) |
| Bid Status: | Awarded |
| Bid Awarded Date: | Wed Sep 10, 2025 (EDT) |
| Bid Closing Date: | Tue Mar 11, 2025 2:00:00 PM (EDT) |
| Question Deadline: | Tue Feb 18, 2025 2:00:00 PM (EST) |
| Duration in months: | 36 |
| Negotiation Type: | Refer to project document |
| Condition for Participation: | Refer to project document |
| Electronic Auctions: | Not Applicable |
| Language for Bid Submissions: | English unless specified in the bid document |
| Submission Type: | Online Submissions Only |
| Submission Address: | Online Submissions Only |
| Public Opening: | No |
| Description: |
The City of Waterloo (“City”) is committed to enhancing its customer service operations. Since 2022, efforts have been initiated to assess and better understand the current state of customer service within the City. A Customer Relationship Management (CRM) solution has been identified as a key next step in streamlining and modernizing customer service management. A CRM solution will support the ability to record customer inquiries, centralize case management and consolidate customer service information. |
| Bid Document Access: | Bid document preview, bid opportunity, and award notices are available on the site free of charge. Suppliers are not required to register for a bid opportunity prior to previewing unsecured bid documents. Please note, some documents may be secured and you will be required to register for the bid to download and view the documents. To download secured documents and/or to participate in this opportunity, you will need to have a subscription plan or buy Pay-Per-Bid access for this opportunity (available if you don't have an active subscription). |
| Trade Agreements: |
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Canadian Free Trade Agreement (CFTA)
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| Categories: |
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This information is only available to invited bidders and registered plan takers. To view this information you must login to your account.
This information is only available to invited bidders and registered plan takers. To view this information you must login to your account.
This information is only available to invited bidders and registered plan takers. To view this information you must login to your account.